{"id":6494,"date":"2025-11-05T20:27:59","date_gmt":"2025-11-06T01:27:59","guid":{"rendered":"https:\/\/tiendaao.com\/Ecomerce\/?page_id=6494"},"modified":"2026-03-08T20:42:43","modified_gmt":"2026-03-09T01:42:43","slug":"consultar-pqr","status":"publish","type":"page","link":"https:\/\/tiendaao.com\/Ecomerce\/consultar-pqr\/","title":{"rendered":"Consultar PQR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6494\" class=\"elementor elementor-6494\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d581be3 e-flex e-con-boxed e-con e-parent\" data-id=\"d581be3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-6908251 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"6908251\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f190a89 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"f190a89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-menu-ao-apoyo\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-2841\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2841 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/quienes-somos\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Quienes somos<\/span><\/a><\/li>\n<li id=\"menu-item-5272\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5272 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/preguntas-frecuentes\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Preguntas frecuentes<\/span><\/a><\/li>\n<li id=\"menu-item-5273\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5273 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/trabaja-con-nosotros\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Trabaja con nosotros<\/span><\/a><\/li>\n<li id=\"menu-item-5271\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5271 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/contacto\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cont\u00e1ctanos<\/span><\/a><\/li>\n<li id=\"menu-item-5367\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5367 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/donde-estamos\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">\u00bfDonde estamos?<\/span><\/a><\/li>\n<li id=\"menu-item-6498\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6498 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/hablemos\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Hablemos! (PQRSD)<\/span><\/a><\/li>\n<li id=\"menu-item-6499\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6499 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/tiendaao.com\/Ecomerce\/consultar-pqr\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Consultar PQRSD<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2525b57 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"2525b57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b8e934d e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"b8e934d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e18e84f e-con-full e-flex e-con e-child\" data-id=\"e18e84f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d972e2 elementor-hidden-desktop elementor-widget elementor-widget-wd_builder_off_canvas_column_btn\" data-id=\"4d972e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"wd_builder_off_canvas_column_btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-off-canvas-btn wd-action-btn wd-style-text wd-action-custom-icon\">\n\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t\t\t\t\t\t<span class=\"wd-action-icon\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/tiendaao.com\/Ecomerce\/wp-content\/uploads\/2025\/01\/overview.svg\" title=\"overview\" loading=\"lazy\" width=\"20\" height=\"20\">\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\tVer opciones\t\t\t<\/a>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-sidebar-opener wd-show-on-scroll wd-action-btn wd-style-icon wd-action-custom-icon\">\n\t\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wd-action-icon\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/tiendaao.com\/Ecomerce\/wp-content\/uploads\/2025\/01\/overview.svg\" title=\"overview\" loading=\"lazy\" width=\"20\" height=\"20\">\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e86d3a e-con-full e-flex e-con e-child\" data-id=\"7e86d3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1e9c5 elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"9d1e9c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">        <div class=\"pqr-consulta-publica-wrapper\">\n\n                            <div class=\"pqr-consulta-form-container\">\n                    <h2>Consultar Estado de PQRS<\/h2>\n                    <p>Ingrese el n\u00famero de radicado. Para PQR no an\u00f3nimo use email; para an\u00f3nimo use el c\u00f3digo de seguimiento.<\/p>\n\n                    \n                    <form method=\"post\" class=\"pqr-consulta-form\">\n                        <input type=\"hidden\" id=\"pqr_nonce\" name=\"pqr_nonce\" value=\"0c5d8b28a5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/Ecomerce\/wp-json\/wp\/v2\/pages\/6494\" \/>\n                        <div class=\"pqr-form-group\">\n                            <label for=\"numero_pqr\">N\u00famero de Radicado<\/label>\n                            <input\n                                type=\"text\"\n                                id=\"numero_pqr\"\n                                name=\"numero_pqr\"\n                                required\n                                value=\"\"\n                            >\n                        <\/div>\n\n                        <div class=\"pqr-form-group\">\n                            <label for=\"email_pqr\">Correo (solo NO an\u00f3nimos)<\/label>\n                            <input\n                                type=\"email\"\n                                id=\"email_pqr\"\n                                name=\"email_pqr\"\n                                value=\"\"\n                            >\n                        <\/div>\n\n                        <div class=\"pqr-form-group\">\n                            <label for=\"token_pqr\">C\u00f3digo de seguimiento (solo an\u00f3nimos)<\/label>\n                            <input\n                                type=\"text\"\n                                id=\"token_pqr\"\n                                name=\"token_pqr\"\n                                value=\"\"\n                            >\n                        <\/div>\n\n                        <button type=\"submit\" name=\"pqr_buscar\">Consultar PQR<\/button>\n                    <\/form>\n                <\/div>\n\n            \n        <\/div>\n        <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e442b5 e-con-full e-flex e-con e-child\" data-id=\"8e442b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d813c87 elementor-widget elementor-widget-html\" data-id=\"d813c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\ndocument.addEventListener('DOMContentLoaded', function(){\r\n  const params = new URLSearchParams(window.location.search);\r\n  const radicado = params.get('radicado') || '';\r\n  const token = params.get('token') || '';\r\n\r\n  const radInput = document.querySelector('#numero_pqr');\r\n  const tokenInput = document.querySelector('#token_pqr');\r\n\r\n  if (radInput && radicado) radInput.value = radicado;\r\n  if (tokenInput && token) tokenInput.value = token;\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quienes somos Preguntas frecuentes Trabaja con nosotros Cont\u00e1ctanos \u00bfDonde estamos? Hablemos! (PQRSD) Consultar PQR Ver opciones<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-6494","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/pages\/6494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/comments?post=6494"}],"version-history":[{"count":34,"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/pages\/6494\/revisions"}],"predecessor-version":[{"id":8193,"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/pages\/6494\/revisions\/8193"}],"wp:attachment":[{"href":"https:\/\/tiendaao.com\/Ecomerce\/wp-json\/wp\/v2\/media?parent=6494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}